Overview

At [Your Company Name], we want to ensure your complete satisfaction with your purchase. If you are not satisfied with your purchase, we offer returns and refunds in accordance with the following policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Item must be unused and in the same condition that you received it.
• The product must be returned in its original packaging.
• Refund requests must be made within [X] days of the purchase date.
• You must have proof of purchase (receipt or order confirmation).

Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Downloaded software products
• Items marked as final sale
• Perishable goods (e.g., food, flowers)

Refund Process

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account or contact your credit card company as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [[email protected]].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[email protected]] and we will provide further instructions.

Shipping for Returns

To return your product, you should mail it to: [Your Company’s Return Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions regarding refunds or exchanges, please contact us at:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Address: 123 Your Company St, City, State, ZIP